5 New Feature Updates You’ll Love

This holiday season we wanted to give you five features you’re sure to love! With year’s end approaching efficiency is crucial. So, we added elements that will keep you organized, making marketing efforts more robust and payment options a true gift to registrants.

Refer-a-Friend
There’s nothing better than having a participant or parent personally refer someone to your program. They share the first-hand experiences of what makes your sessions great without any extra effort from you. Now, Camp & Class Manager is taking your sessions to a whole new level, leaving friends and family with a major case of FOMO (fear of missing out)!
This enhancement, located on each session checkout confirmation page, lets registrants send an email that invites their friends to experience your program.

Refer-a-Friend Camp Register

Activate Branded Cart-Abandonment Emails
With our cart abandonment feature, emails are automatically sent within 24 hours to potential customers who didn’t complete their registration. Now, every message sent from Camp & Class Manager can include organizational branding with customized header and footer images, your logo, the “Register” button and all social media links. This allows you to keep all communication with your customers professional and consistent.

Branded Cart-Abandonment Emails

Label it Your Way
We know you offer a variety of merchandise for participants to choose from. So, in order to provide clarity for your customers and make products and session options stand out, we’ve made the term “Merchandise” editable. You can now change your merchandise section to “New Camp Gear”, “Recommended Supplies”, or any label of your choosing.

Softcode Camp Merchandise

Keep Formatting How You Like It!
It’s easy to directly copy from email templates outside of Camp & Class Manager and paste them directly into the email editor. The days of re-typing and re-formatting your emails are in the past. Now, the fonts, colors, bullets, spacing and hyperlinks of a Word document’s richly formatted content can be quickly transferred for emailing.

Copy and Paste from Word

Session Specific Payment Plans
Now you can offer registrants the opportunity to pay off the cost of their sessions in installments. Payment dates, billing options and even the applicable sessions are customizable.

edit_payment_plan

email_order_confirmation

Registrants even have the ability to view their order summary in a single email with sessions grouped according to their payment plan.

Still have more questions? Visit our new and improved support page and check out articles, videos, and release notes to keep you on track!

NCAA Camp Compliance; we’ve got your back!

THE GOAL: Protect Your University

Most camps adhere to some type of regulation. Whether it is NCAA bylaws or high school association rules, compliance is critical. Undetected compliance issues can leave your university vulnerable. That’s why we’re delivering a new set of features – all designed to keep your collegiate programs compliant so you can focus on creating the best camps and clinics for your student athletes.

THE GAME PLAN: University Compliance Package
Continue reading “NCAA Camp Compliance; we’ve got your back!” »

New Feature: Scheduled Reminder Emails

You can now schedule reminder emails triggered by session start dates. This new feature helps take the stress out of sending reminders for important tasks or need-to-know info before your participants show up for your camp or class.

reminder_email

Reminder emails are easy to set up. To start scheduling your reminder emails, go to Email > New and chose New reminder to get started.

NOTE: Reminder emails must be scheduled at least 24-hours in advance and can be modified or deleted at any time.

Email Campaigns: You said it. You need it. We built it…

By popular demand, we’ve enhanced the email tools in Camp & Class Manager and introduced new email campaign tools to help you send better emails, stay connected, and improve results. You now have the ability to create email lists with dynamic recipients based on specific data tied to their records or by importing a new list of contacts. Not only that, but you can add up to 20 unique emails to a single campaign and review performance results of each communication.

To get started building your own email campaigns, select Email > New Campaign and create a campaign to send a series of emails that can be tracked together.

Email Campaign

To review email performance for individual emails, or the campaign as a whole, select Email > View Report

Email Report

Here are some ideas to help you get started using email campaigns in your organization:

  • Marketing

Email marketing is the most effective method, in terms of both finances and desired impact, to promote your camps and classes to new participants and stay in touch with those who have already enjoyed what your organization has to offer. Be sure to let people know when enrollment opens or to announce special events. Include anyone you’ve ever received an inquiry from, even if they didn’t attend. Refreshing people’s memory throughout the year encourages them to take action and can ensure your programs will be on their radar when they’re ready to engage.

  • Registration Reminders

Provide motivation for those who haven’t signed up yet with email reminders. Incorporate your branding and registration fields to create customized emails for each recipient. You can also schedule communications for those who have already registered, keeping them in-the-know when it comes to details, reminders and milestones.

  • End-of-Year Fundraising

Email is the top driver of online donations, generating 35% of gifts. Use email campaigns to send personalized messaging to different audiences. Whether it’s reporting back on the impact of someone’s gift, revisiting past initiatives, sharing news and announcements, or closing the loop on an urgent ask – don’t underestimate the impact of email on donor retention.

  • Newsletters

Most schools and camps look for ways to stay in touch with alumni, parents, donors, volunteers and others. Newsletters are the easiest way to systematically communicate with these audiences. It’s a great way to keep them in the loop on upcoming events and opportunities and helps your organization stay “top of mind” for parents and participants.

Don’t forget – you can get even more help on how to use these new campaign tools when you visit the Help Center.

Now Available: Family Email and Family Email History

Email is a powerful tool that helps you promote your organization’s programs to future students and campers. It’s also how you stay in touch with people who have already registered or re-engage those who have registered in the past.

That’s why we’re focusing on additional improvements to the email tools you use in Camp & Class Manager. While we have many exciting releases planned in 2015 that will take your organization’s emails to the next level, the first two are available to you today!

Send an Email to Family

Users can now send an email to the primary parent of a specific family from the page of any person in the family or their registration.

  • From any page in Person/Family View click Email family
  • Type a free-form email or choose an existing template

Email FamilyView Family Email History

You can also now easily review the emails that have been sent to the primary parent, and even re-send emails if needed.

When viewing the personal profile for any person in the system, both the order history and the history of emails sent to the primary parent in the family will appear at the bottom of the page. Currently, only confirmation emails and one-off emails sent to that family are shown, but stay tuned because this will be improved to also include broadcast emails and follow-up form reminders at a future date.

Note that although attachments cannot be accessed when viewing a sent email, the recipient of a resent email will be able to download the attachments. Resending an email will create a new record in the list, and can be identified as a ‘resend’ by the airplane icon on the left.

Email HistoryThese are just two of the many email enhancements we have in store for you in 2015. We hope that these improvements make it easier for you to communicate and provide excellent service to your customers.